This Privacy Policy explains how Charleston House Raising (“we,” “us,” or “our”), which operates the website charlestonhouseraising.com, collects, uses, and protects information about the people who contact us or use our site. By using charlestonhouseraising.com or contacting us by phone or web form, you agree to the practices described here.

Information We Collect

We collect information you provide directly and information collected automatically.

Contact information you give us — such as your name, phone number, email address, and property address — when you call us or submit a form on charlestonhouseraising.com requesting a quote, assessment, or callback.
Project details you share so we can respond to your request (for example, your flood zone, foundation type, or funding questions).
Automatically collected data — such as your IP address, browser type, pages viewed, and referring pages — gathered through cookies and standard analytics.

How We Use Your Information

To respond to your inquiries and provide quotes, assessments, and scheduling.
To connect you with licensed third-party contractors who can perform the work you request.
To return your call and respond to your request by phone.
To operate, maintain, and improve charlestonhouseraising.com.
To comply with legal obligations.

Phone Numbers & Calls

We collect phone numbers when you call us or when you provide your number in a web form on charlestonhouseraising.com. We use your phone number only to return your call and respond to your request — such as quote details, appointment coordination, and answers to your questions. We do not use your phone number for marketing, and we do not sell or share it with third parties for their own marketing.

How We Share Information

To fulfill your request, we may share the contact and project information you provide with licensed third-party contractors so they can prepare a quote or perform the services you asked about. We may also share information with service providers who help us operate charlestonhouseraising.com (for example, hosting and analytics), and where required by law.

We do not sell your personal information, and we do not share your contact information with third parties for their own marketing.

Cookies & Analytics

charlestonhouseraising.com uses cookies and analytics tools to understand site usage and improve performance. You can control cookies through your browser settings; disabling them may affect some site features.

Data Retention & Security

We keep your information for as long as needed to respond to your request and meet legal and business requirements, then dispose of it securely. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.

Your Choices

Ask us to update or delete the contact information we hold about you.
Ask us not to contact you, or to stop contacting you, at any time.
Adjust cookie preferences in your browser.

Children’s Privacy

charlestonhouseraising.com is intended for adults and is not directed to children under 13. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and we will update the “Last updated” date above.

Contact Us

Questions about this Privacy Policy? Call us at (843) 666-8360 or reach us through our contact page. Charleston House Raising, charlestonhouseraising.com.